Refund Policy

30-day returns

You can return or exchange a painting within 30 days of delivery. Email kladov@trendgallery.art or message us in the chat to start a return. The painting must be in the condition you received it, in its original packaging.

Damaged or defective paintings

If your painting arrives damaged or defective, take photos of the painting and the box and email us. We pay for the return shipping, and you choose an exchange or a full refund.

Change of mind

If the painting is as described but you changed your mind, you pay for the return shipping. You can choose an exchange or a refund.

How refunds work

We refund you within 7 days after we receive and inspect the returned painting. The refund goes to your original payment method, or to another method you prefer; just tell us which.

Custom orders

Paintings made to your individual request (custom size, colors or design) cannot be returned. If a custom painting arrives damaged or defective, you choose: a full refund or a new painting made again for you. Before shipping, we send you photos of the finished painting for approval.

Cancellations

You can cancel an order until the painting has shipped.

Within 7 days of your order: free cancellation, full refund.
After 7 days: we keep 10% of the order value, because work on your painting has started.