TrendGallery offers only museum quality paintings that are 100% guaranteed to be hand-painted with oil and acrylic paints on Italian canvas by professional artists from start to finish.
Can I get a custom or personalized order?
Yes, please send us a request at firstname.lastname@example.org or contact our 24/7 support by chat and we will do our best to make your dream come true!
We will make adjustments to the painting according to the color scheme of your interior. Feel free to share photos and color samples you like. We always show photos in progress. You will be able to express your comments and we will make the required changes. Also you can order a sketch of the future painting and check how the colors will look together.
What is the largest size I can get?
We offer a wide range of sizes, shapes and color schemes. You can order any painting in any size up to 114x114”. The paintings can be created in square, rectangular and even round shape. If you cannot find a perfect size for your space, please send us a custom size request. We will gladly make any of our paintings according to your wishes, in your custom size.
What's the difference between "Stretched" and "Unstretched"?
"Unstretched" - the same painting on canvas that will come to you rolled in a tube. In this case you'll have to stretch this canvas in the nearest art store or framing shop.
"Stretched" - it’s a painting on canvas that will be stretched on the wooden bars, ready for hanging.
"Stretched+frame" - it’s an additional wooden floating frame that will be installed over the stretched canvas. Please, note that we provide frames only with a stretched option.
Can I hang the painting just stretched without a frame? Will the edges be painted?
Yes, all our paintings are gallery wrapped. Gallery wrap is a method of stretching an artist's canvas so that the canvas wraps around the sides of the stretcher bars and is secured to the back of the wooden frame.The edges will be painted as a continuation of the painting or in a one single color ( E.g. black), so you could hang it just stretched without extra framing.
Will the painting come signed with a certificate of authenticity?
Yes, all paintings will be signed by the artists. Usually we sign the painting at the right bottom corner. Please let us know if you want a painting without a signature. In addition, we always add to the order a certificate of authenticity.
How can I choose the right size for my art?
We would recommend you to mark the wall with the adhesive tape and choose the best size option for you, in this way you will be confident in the future size.
How can I see the painting in my space before ordering?
We can help you to visualize the art in your space, please send us photos of your wall and our designers, with the help of a graphic program, will show you the exact painting on your wall and you can look before buying.
Click here to get free visualization - email@example.com
What is production time?
For creating we need about 3-4 weeks. Once your painting is ready we will show you the photos and video of it and ONLY after your confirmation will ship it to you. Delivery takes 3-5 business days from the moment of shipment.
We gladly work with your deadlines, please let us know if you need a painting for a specific date, and we will do our best to make it as fast as possible so you can receive it on time!
What is the shipping time?
We provide worldwide delivery and ship all items via fast DHL Express service. Delivery usually takes 3-5 business days from the moment of shipment.
We ship paintings only after a client's confirmation of the photos of the artwork.Please note that buyers cannot change their delivery address once the order is shipped.
All paintings are packed carefully in a strong plastic tube or safe wooden box, it depends on the option that you want to get (unstretched or stretched).
We’ll provide you with all tracking information by email.
Where will the delivery be from?
We are a registered company in Florida, but our artists are Ukrainian so your painting will be shipped from Ukraine. Please don't worry, we provide free worldwide shipping via DHL Express, which takes 3-5 business days, from the moment of shipment.
Should I pay any custom fees?
According to our shop policy, buyers are responsible for any customs and import taxes that may apply. Our clients from the USA don't pay any custom fees.
Please use this link to find further policies: https://trendgallery.art/pages/shipping-returns-policy
I see you are in Florida, I live nearby, can I come to you to see the paintings personally?
Unfortunately due to the coronavirus situation we work ONLY online, but we have a 24/7 support team, who will help you with the order.
Do you accept returns?
We gladly accept returns, exchanges, and cancellations.
We accept cancellations only within 24 hours after an order was made (at least due to different time zones).
- In case of cancellation after 24 hours after an order was made, buyers are responsible for all costs of used materials
- In case of cancellation after 2-3 days the order was placed, we are holding a charge of 10%
- In case of cancellation after 4 days and later the order was placed, we are holding a charge of 15%
If you receive your painting and you don't like it, you can return it back to us. To return your item you should contact us within 14 days after the delivery and ship it within 30 days after the order delivery. Please note that the buyers are responsible for the returning shipping costs. We will refund you only after we receive the painting and check if it is not damaged.
You can be sure that we’ll do our best and help you to find a better solution that will suit you.
In case you do not accept delivery within 30 days after the day of the shipment, the painting will be disposed of. As a result, you will get a partial refund for your order.
What if I receive a damaged painting?
If you receive a damaged painting you must save the damaged box so we can immediately file a claim with the shipping company. Please take some photos of the damaged areas and contact us. Delivery company will need to see the box & painting photos to launch their investigation. You can be sure that all of our paintings are fully insured.
What are my payment options?
Usually we start working on the painting after one full payment while placing the order.
You have the option to pay 50% now and then the remaining 50% after the painting will be ready before shipping. If you would like to pay in this way, please contact us so that we’ll prepare a special invoice for you.
Also you could split your payment into 4 parts. To do this, please, follow the next steps:
- While placing the order choose the option "Buy now, pay later with Klarna", as shown at the attached picture.
- In the next window, enter your payment card data.
- Check if everything is correct and click "Place Order".
Feel free to contact us if you will need any assistance.
What are the care instructions for my art?
- Please make sure that you clean your hands before handling any canvas.
- Never hang your canvas painting outside, in areas of high humidity or near any heat sources.
- Do not place anything on top of the canvas or lay your canvas with the front facing down.
- If you want to clean your painting from dust you may use the dry soft brush.
How to tighten a loose and saggy canvas painting?
If over years you notice that your canvas is starting to loosen up and sag, you can try the following:
- Spray an even, fine mist of clean or distilled water on the back of the canvas. The canvas should tighten up when it dries.
- Never use any chemical cleaners to clean your canvas painting.
Who can you help me with my order?
We have a professional customer service, who will gladly help you with the order and help choose the best option. You can contact us anytime 24/7 and receive all the necessary information you need.
If you have any other questions, please don’t hesitate to contact us by email firstname.lastname@example.org or use our online chat window.
We are happy to help you anytime!