FAQ

1. what is the delivery time?

We send paintings (both Stretched and Not-stretched) by Express Delivery DHL and it takes 3–5 days only. Let us know if you want to receive your order as quickly as possible.
Please note that shipping time is counted from the moment the artist finishes drawing your painting.
Buyers cannot change their delivery address after the order was shipped out.
All paintings are packed carefully in a strong plastic tube or strong cardboard box, shipped with DHL,UPS.
A tracking number will be sent to you.

2. do you accept returns? 

Yes, We gladly accept returns, exchanges, and cancellations!
Cancellations: we accept cancellations only within 24 hours after an order was made ( at latest due to we might be in different time zone).
In case of cancellation after 24 hours after an order was made, buyers are responsible for all costs of used materials:
*In case of cancellation after 2-3 days the order was placed, we are holding charge of 15%.
*In case of cancellation after 4 days and later the order was placed, we are holding charge of 30%.

Returns: contact us within 14 days after delivery, ship items back within 30 days after delivery. Receive refund after receiving the package with return order back. Please note that customers are responsible for return shipping costs

3. do you fulfill custom and personalized orders?

Yes, Please send us a request and we will do our best to make your dream come true

4. which sizes of paintings do you provide?

There are more than 11 sizes available for each art shape up to 116"х116", but if you still can not find a perfect size in the listing, please send us a custom order request.

5. what is the difference between "stretched" and "not-stretched" paintings?

Stretched — painting on canvas stretched on the wooden frame, ready for hanging
Not-stretched — painting on not stretched canvas, rolled in a tube. In this case, You'll have to stretch this canvas in the nearest art store

6. How to tighten a loose and saggy canvas painting?

If over years you notice that your canvas is starting to loosen up and sag, you can try the following:
• Spray an even, fine mist of clean or distilled water on the back of the canvas. The canvas should tighten up when it dries.
•Never use any chemical cleaners to clean your canvas painting.

7. Care instructions

Never hang your canvas painting outside, in areas of high humidity, or near any heat source.
Please make sure that you clean your hands before handling any canvas painting.
Do not place anything on top of the canvas or lay your canvas with the front facing down.
How to tighten a loose and saggy canvas painting:
If over the years you notice that your canvas is starting to loosen up and sag, you can try the following:
Spray an even, fine mist of clean water or distilled water on the back of the canvas. The canvas should tighten up when it dries.
Never use any chemical cleaners to clean your canvas painting.

8. Customs duties

Possible customs duties are not included in the price of the product. Possible fees are fully paid by the buyer.

9. If you receive a damaged painting

If you receive a damaged painting you must save the damaged box so I can immediately file a claim with the shipping company. They will need to see the box & painting to launch their investigation. All of our paintings are fully insured.

if you still have questions, feel free to send us a question!