shipping & returns policy

Thank you for visiting and shopping at TrendGallery. Following are the terms and conditions that constitute our shipping and returns policy.

shipment processing time

All orders are processed within 14-21 business days. Orders are not shipped or delivered on weekends or holidays. 
Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

shipping rates & delivery estimates

    TrendGallery ships worldwide for free of charge using various delivery services (DHL, UPS). 
    Shipping charges may occur for a custom order and will be calculated and displayed at checkout in accordance with order details. Delivery delays can occasionally occur. Please double check your billing and shipping address when placing an order as we are unable to reroute packages.

    shipment confirmation & order tracking

      You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

      duties and taxes

      TrendGallery is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

      Damages

      TrendGallery is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact us to file a claim. If you receive a damaged painting please save the damaged box, so we can immediately file a claim with the shipping company. They will need to see the box & painting to launch their investigation. All our paintings are fully insured.

      Sale items 

        Only regular priced items may be refunded, unfortunately, sale or clearance items cannot be refunded.

        Exchanges 

          We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ckwallartstudio@gmail.com and send your item to: 17145 N Bay Rd, 1430, Sunny Isles Beach, FL 33160, United States.
          Because of the nature of these items, unless they arrive damaged or defective, we do not accept returns or exchanges for:
          • custom or personalized orders;
          • items on sale.

          Gifts

            If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

            Returns

            Our policy lasts 30 days. If 30 days have gone by since your artwork delivery, unfortunately, we can’t offer you a refund or exchange. We accept cancellations only within 24 hours after an order was made ( at latest due to we might be in different time zone).

            In case of cancellation after 24 hours after an order was made, buyers are responsible for all costs of used materials
            In case of cancellation after 2-3 days the order was placed, we are holding charge of 15%.
            In case of cancellation after 4 days and later the order was placed, we are holding charge of 30%.

             To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
            Please note that Trend Gallery Art doesn’t cover return shipping cost. We recommend using delivery service with tracking number. Initial shipping costs are non-refundable.
            To return your product, you should mail your product in 30 days after the order delivery date to:
            17145 N Bay Rd, 4204, Sunny Isles Beach, FL 33160, United States
            You will be responsible for paying for your own shipping costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund.
            Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

            contact us, if you still have any questions